SHIPPING & TAX

How is sales tax calculated on my order?

Since Abu Dhabi is a tax-free zone, we do not charge sales tax on any order inside the UAE.

Duties/taxes in countries outside the UAE

Duties and taxes are added to your order based on your current country rates. You will be able to review these costs aggregated in the “tax” field in your order before confirming your order.

International shipping

Salwa Zeidan Gallery ships to most international countries. If shipping large pieces internationally, please contact info@salwazeidangallery.com and we can find you the best rates and options to ship to your country.

Shipping costs

Shipping costs are determined by the size, weight, and retail price of the item you are purchasing, as well as the delivery location. Smaller pieces cost less to ship, and larger works, especially those that require unique crating or packaging materials, will cost more to ship.

Insurance

We insure all shipments, so that in the case of loss or damage during shipping we can easily replace any works that were damaged during transit. If this occurs, please contact info@salwazeidangallery.com and we will resolve the problem as quickly as possible.

Please note: more expensive works have higher insurance fees, which accounts for higher shipping costs of expensive works.

How do you handle shipping?

Works being shipped are carefully packed using different methods based on the piece itself, to ensure maximum durability during transit.

Shipment times

All unframed works ship within 7-10 business days of the date the order is placed. (Business days exclude weekends and national holidays). Framed artworks ship within 14 business days- if custom or special framing is required this may be extended to 21 days. All other artworks ship within 10-14 business days unless otherwise noted on the artwork page.

If you do not receive your shipping confirmation email within 10–14 days following your order date, please contact info@salwazeidangallery.com, we will give you a live update of the status of your order.

Shipping confirmation

Once we ship your order, you will receive an email confirmation that includes a tracking number so you can monitor your shipment directly. Please note that orders are shipped and delivered only Saturday-Thursday.

Multiple work shipping

If there are multiple works to be shipped, we will assess how best to send them to you. Each work will be packed individually according to our standards. For further information on multiple-item shipments, please contact us at info@salwazeidangallery.com.

 

Your works will ship out as soon as possible based on the estimated shipping windows noted above.

Returns

All works on our site that are offered through our outside partnerships are final sale items. Thus, we are unable to accept returns for these artworks except in the case of damage during shipping.